Shipping and Returns Policy

FINDING ORDER STATUS?

You can check your order status in two ways. First, you can go to our order status page and enter the order number and your last name to search for the order. If you are registered, you can log in and click the Order History link on the My Account page.

RETURNS

Products sold may come with warranties. Please read all warranty material carefully, as the warranty period, service, and transferability vary by vendor and product.

All returns require a Return Goods Authorization (RA). To request an RA number, please email us. Returns without this authorization will not be accepted. RA numbers are valid for 60 days only.

ALL RETURNS

The RA number must be printed clearly on the outside of the carton, and all products must be securely protected in double packaging.

If the RA number is not visible, the shipment may be refused.

If shipping labels are placed directly on the package or RA numbers are written on the vendor’s boxes, the product will not be eligible for return.

All original packaging and materials, including all parts, accessories, and instruction manuals from the vendor, must be returned with the product.

Failure to comply with these requirements may result in chargebacks, penalties, and/or other fees to the customer, up to and including denial of RA credit.

All returns must be sent prepaid, FOB Destination.

DEFECTIVE PRODUCT RETURNS

Defective products may be returned within thirty (30) days of sale. After 30 days, defective products must be returned to the vendor under the specific warranty allowances.

Damaged and defective product replacements will be sent with no freight expense to the customer.

NON-DEFECTIVE RETURNS

All non-defective returns will be assessed a fifteen percent (15%) restocking fee.

Non-defective returns will not be accepted ninety (90) days after the sale, regardless of reason.

Returns will only be accepted if the product is in resalable condition with all original packaging.

Special orders or closeouts are not eligible for return. Certain products may also be prohibited from return by vendors. A sales representative will notify the customer if a product is not returnable when ordering.

Upon receipt and acceptance of returned items, a credit or refund will be placed on the customer’s account for product costs. Credit on the customer’s account will be issued for the amount paid on the original invoice. Return credit will be processed based on original payment terms of the invoice, less any discounts. Credit card purchases will be credited back to the original card used for the purchase.

If the product returned does not match the product on the return authorization, the return will be refused, no credit will be issued to the customer, and the customer will be responsible for any freight or handling charges associated with returning the unauthorized product.

Customers must allow one week for return processing.

CAN I CHANGE THE SHIPPING ADDRESS AFTER I PLACE THE ORDER?

If the shipping address needs to be changed after the order has already been placed, you may be required to pay a change fee if one is assessed by the shipper, which will be no less than $17.